Hey steve4910! One of the purposes of this community is for us to provide assistance. Our private messaging is secure via this channel, and we will never disclose, under no circumstances, private information provided to us such as the phone number and PIN in a private message. Customers are always free to call customer service or use any other method to get the help they need if they do not feel comfortable sending the information necessary to provide assistance via this channel; we understand.
That's crazy, my phone started doing the same thing on the same day (Dec. 14th) & I've also been getting the run around with no sign of improvement in trying to resolve the issue which should be their top priority to make the customer happy but obviously that's not the case. I've been waiting for a "replacement sim card" for a month now & after three weeks in, I decided to head to the boost store hoping for some luck with their sim card but was no help. It's the phone itself that has the issue. Now it's day 6 since I spoke to someone in regards to a refund or free upgrade in which they said that they will make sure that I receive a call back in 1-3 business days to help investegate this matter (bullsh*t). If there is still no progress on this matter by the end of today, tomorrow I Will Be Heard.
Hi cpro423! Thank you for bringing this to our attention. We want to verify the situation you're having with your service. Please, let us have your address, number and PIN in a private message, so we can further assist you. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25