Iphone 12 Pro Max

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Groupie

Iphone 12 Pro Max

Can an agent help me connect my iphone.

I have been on the phone with both Boost (4 times) the Boost mobile store 3 times.  Apple 2 times and best buy.. no one can help. 

 

If I can't get this resolved I will be switching to Verizon...

5 REPLIES 5
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Agent

Hello, BTS14. Thanks for contacting us. Let's take a look at this. Please, send us a private message with the IMEI of the phone and the numbers on the SIM card. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".

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Enthusiast

I ordered the iPhone 12 pro max and it came with no SIM card activation kit.
I am so annoyed.
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Enthusiast

Boost mobile called it SIM card envelope kit on the receipt, which never received with phone. CS told me my old SIM card won’t work with iPhone 12 pro max due to it being 5g. Waiting for response by boost mobile as i speak.
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Groupie

Hopefully yours works I have had the run around all day. So I asked to just to swap back to my old iphone while we figure out why the SIM doesn't read. so I won't be without a phone.  They now state that my phone that was connected with boost is no longer compatible with boost.  

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Enthusiast

Update-  thanks, problem resolved today.