Hi Csmith246! Sorry for the delayed response. Support is available from 6 am - 10 pm CST Monday - Friday, and from 6 am - 9 pm CST on weekends.
We are sorry to hear that you are experiencing this. We would like to verify the LTE network status on your area. Please send us a private message so we can assist you with this. To send a Private Message, click my username or picture, then click "send this user a private message".