Invalid SIM card

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Accomplice

Invalid SIM card

Hello about 6 months ago I activated a sprint unlocked iPhone 7+ phone with boost it has been working perfectly fine until 2 days ago when it stopped reading my SIM. It gives me a Locked SIM card. It reads the SIM after I power it on but after 5 mins it give me the locked/invalid SIM card. At this point idk if this is a device issue or a connection problem?
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Agent

Re: Invalid SIM card

Understood! Please send us a private message with your phone number and pin @nanny.

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8 REPLIES 8
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Agent

Re: Invalid SIM card

Hi there, @nanny. Is it asking for an unlock code when you receive the error message?

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Accomplice

Re: Invalid SIM card

No it says “Sim card has locked, please power cycle the device and if problem persists so tact customer care”
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Agent

Re: Invalid SIM card

Understood! Please send us a private message with your phone number and pin @nanny.

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Enthusiast

Re: Invalid SIM card

I’m having the same issue.. please help
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Re: Invalid SIM card

Don’t fret, MissKrystal! We’ve got you. Please send me a private message with your phone number, PIN number and delivery address. 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

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Enthusiast

Re: Invalid SIM card

Private message sent. Please help
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Accomplice

Re: Invalid SIM card

Hi, I am getting the message the SIM card has locked. Please power cycle the device and if the problem persists contact customer service. I powder the device on and off many times. I removed the sim card and cleaned it with a cotton swab and alcohol and put it back in. The problem persists. Can you help ? I purchased the phone new directly from Boost and have been using it for 2 years.  S7 galaxy

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Agent

Re: Invalid SIM card

Hello, @robertl53! We apologize for this experience. Definitely want to look into this for you. Please send us a PM with your phone number and PIN. You can send a private message by clicking on my name, then selecting the message option from the profile page.