IPhone IMEI number not valid

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IPhone IMEI number not valid

I am having a similiar issue to the user in this post

I recieved my sim card, installed it and when I go to activate it I get the error message "Let’s try that again. Please re-enter your device IMEI." as if the IMEI is invalid. For some reason, when the error pops up, the web page also strips off the last digit (which is a 1) making the number 14 instead of 15 digits. I have tried it without the 1, and I've double and triple checked that this is the correct number and did it multiple times throughout the day. 

A few pieces of context:

1) The iphone is a unlocked Iphone 6 I recieved through my job.

2) I am not (and never have been) a virgin customer. 

3) I did confirm that my phone was compatible with the BYOP program before ordering my SIM card.

4) The previous SIM card was verizon, so I assume it was purchased through them. 

5) I do not have a virgin mobile cell # or pin code, I was assuming I would get those during activation? 

 Here's what the error looks like.Here's what the error looks like.

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26 REPLIES 26
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Sent a pm! Thanks!

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I have the same issue even though my phone is unlocked and all other carriers say that my IMEI looks good
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Groupie

same problem as the others...

Bought an Iphone7+ from BOOST...I'm currently a Virgin Mobile client (for a long time now) and I want to use this iphone with Virgin, but when i try to register it in the "swap device" section and enter the IMEI it says "let's try that again" like I have it wrong.   Can you help me please?

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Enthusiast

Hey I'm having similar problems activating my new device, receiving 'token is not valid' message while trying to activate my new device. Why?
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Agent

Hi there boostman15. Do you have the DUO application on your phone? victor21

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Enthusiast

On my older device or the one I am trying to activate?
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Agent

Either would help?