Hi there, @zhangsz. What are you trying to do when you're showed this message?
I checked the IMEIs that phones that I bought from you, and they are marked as not paid off. At least that is what Sprint said. I am asking to see if you can clear it. Or I have to return them and it is your fault selling phones not paid off.
SIM locked and "financed" (not paid off) are 2 different things. If I buy a pre-owned phone, I expect it is paid off, even it is SIM locked to Sprint or whatever. If it is not paid off. that means the sellers's act is a fraud.
We understand and they are. Are you trying to activate the phone? @zhangsz.
I saw a tradein program of Apple today, I may use it to do the tradein. Now since the phone from you is not paid off, I am ineligible. That is a very bad business practice.
Message sent with 2 IMEIs. When can I expect an solution from you?
We have received your private message and will reply shortly @zhangsz.