I need your help

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Groupie

I need your help

Hello, can you help me unlock my iPhone X?I bought a second-hand iPhone X on eBay.The device was paid and full, and no reports were lost or stolen.When I came to Malaysia, I found that my iPhone could not be used with my local SIM card.Now I need your help, thank you!

4 REPLIES 4
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Agent

Re: I need your help

Hello, kill. How long was the phone active on your Boost Mobile account? 

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Groupie

Re: I need your help

I bought it on eBay. I don't know how long the original owner used it. I can provide IMEI to you to check if I can solve the problem that I can't use SIM abroad.

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Agent

Re: I need your help

There are some requirements to unlock a device:


-The device has not been reported as lost or stolen 
-The device has been active on the associated account for at least 12 months
-The device must be powered on and in Sprint coverage with the original SIM card inserted.

 

In order to check if the phone meets the requirements, then you'll need to provide the information of the account previously attached to the phone. 

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Groupie

Re: I need your help

I have already sent you a letter. I hope you can see and reply to me.