Hi, Dondrabkr! We'd be glad to help you out with this. We will be able to unlock your phone under the following circumstances:
- The phone has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked.
- The device has been activated at least 12 months prior and a payment was made within the last 90 days of that 12-month activation anniversary.
- The phone must be powered on and in Sprint coverage with the original SIM card inserted to request the unlock.
Do you think you meet the above requirements to unlock your phone? If so, send us a private message with your phone number and pin code to verify your account.