So sorry to hear about this experience, Abygao. We want to help! Can you please let us know when and were did you purchase the phone? Are you a new or an existing Boost Mobile customer?
Thanks for the information. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private messages.