I bought a preowned phone and its seem to be lock with another company

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Newbie

I bought a preowned phone and its seem to be lock with another company

I bought a preowned iphone 7 and it has a sprint sim in it and now its seem to have like a lease or something because i cant make an activated my boost account because of it and super frustrating. I tried to call sprint for help but they didnt seem to understand. I REALLY NEED HELP.
3 REPLIES 3
Agent

Re: I bought a preowned phone and its seem to be lock with another company

So sorry to hear about this experience, Abygao. We want to help! Can you please let us know when and were did you purchase the phone? Are you a new or an existing Boost Mobile customer? 

Newbie

Re: I bought a preowned phone and its seem to be lock with another company

Im a new customer and i bought it off of boost online.
Agent

Re: I bought a preowned phone and its seem to be lock with another company

Thanks for the information. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private messages.