How do you cancel an order that's still "processing"?

Go to solution
Highlighted
Accomplice

How do you cancel an order that's still "processing"?

 
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Agent

We will continue to assist you in private @scottnj.

View solution in original post

14 REPLIES 14
Highlighted
Accomplice

I ordered a phone online yesterday, but it's still "processing" and hasn't shipped 24 hours later.  Normally I'm not that impatient, but waiting another couple of days without a phone is tough.  I'd like to buy one in-store instead if there's a way to cancel the order I made yesterday.  Tried calling the support number, but none of the menu options applied and I couldn't get through to a human without an existing Boost number, which I don't have.  Thanks for any help.

Highlighted
Agent

Hey there, @scottnj. We'd love to help. Can you please send us a private message with the order number?

Highlighted
Accomplice

PM sent.  Please let me know if you don't see it.  Thanks!

Highlighted
Agent

We will continue to assist you in private @scottnj.

View solution in original post

Highlighted
Accomplice

Thanks very much for your help!

Highlighted
Enthusiast

Can any sales rep please help me? I have a question, but can't seem to find the answer.

Highlighted
Agent

Hey there, lexmireya! How may we assist you today?

Highlighted
Enthusiast

Hi. I like to cancel my order because I want to purchase a different phone. Please help me
Highlighted
Agent

Hello @Aileen05. We can submit the request for the order to be cancelled as long it is less than 4 hours from the time the order was submitted.

 

~ Joy P.

~ Joy P.