How do you cancel an order that's still "processing"?

[scottnj]

I ordered a phone online yesterday, but it's still "processing" and hasn't shipped 24 hours later.  Normally I'm not that impatient, but waiting another couple of days without a phone is tough.  I'd like to buy one in-store instead if there's a way to cancel the order I made yesterday.  Tried calling the support number, but none of the menu options applied and I couldn't get through to a human without an existing Boost number, which I don't have.  Thanks for any help.

[Annie1424]

Hey there, @scottnj. We'd love to help. Can you please send us a private message with the order number?

[scottnj]

PM sent.  Please let me know if you don't see it.  Thanks!

[Annie1424 · Accepted solution]

We will continue to assist you in private @scottnj.

[scottnj]

Thanks very much for your help!

[lexmireya]

Can any sales rep please help me? I have a question, but can't seem to find the answer.

[JohnA13]

Hey there, lexmireya! How may we assist you today?

[Aileen05]

Hi. I like to cancel my order because I want to purchase a different phone. Please help me

[Joy1713]

Hello @Aileen05. We can submit the request for the order to be cancelled as long it is less than 4 hours from the time the order was submitted.

~ Joy P.