Hello there ab82. In order to have your device unlock it must meet some criteria. For example, 12 months on an account, never reported lost or stolen among others. Please check out this link to learn more https://www5.boostmobile.com/#!/about/legal/ctia-regulatory/
Sorry to hear that, Bre20. Our unlocking policy is available on the website https://www5.boostmobile.com/#!/about/legal/ctia-regulatory/. Did you purchase the device online, or at a Boost Mobile store?