Help getting phone to work

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Help getting phone to work

My husband purchased my Mother In Law a used Boost Iphone to use to get rid of her expensive cell phone bill. We have purchased a sim card activation kit, have it installed, and yet when I go to activate my device online with both options bringing her number, and not bringing her number It tells me Device does not appear to be eligible for activation.   So please help me in how I am supposed to get this phone to work

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Agent

Re: Help getting phone to work

Hello, Rosesg75! Thank you for reaching out to us here. We'll be happy to help. Can you send us a private message with your phone number and PIN, and the MEID of the phone and ICCID/SIM card number?