Headphones mode is Stuck in a new phone

Groupie

Headphones mode is Stuck in a new phone

I just received this iphone SE today and  the headphones mode is stuck.  I reset the phone a couple times and nothing happens, I already wasted several hours trying to find a solution, this is frustrating.  How I can fix this problem or how can I return the phone?  I ordered on boostmobile.com

5 REPLIES 5

Re: Headphones mode is Stuck in a new phone

Hmm – that doesn’t sound right. Let’s take a closer look! Is this a pre-owned device?

Groupie

Re: Headphones mode is Stuck in a new phone

No, it wasn't preowned.

Re: Headphones mode is Stuck in a new phone

Thanks, Chapis! Have you tried steeping into an Apple store to get the device checked. 

Groupie

Re: Headphones mode is Stuck in a new phone

No, I just got it yesterday afternoon.  I don't really have time to go to the store.

Re: Headphones mode is Stuck in a new phone

Understood. Please try these:

-From the home screen, tap Phone.
-On the keypad, dial ##25327# and tap the Call button.
-Tap OK. The handset will search for profile updates and install them.
-Tap OK.