I ordered an IPhone 6 Plus and when purchased it said it was in stock. Now im getting emails talking about backorders and fulfillment hold. Why is that when it said my phone was in stock?!?!? I need answers asap.
Hey there, I_that_girl_I! An order can take up to 4 hours to be processed after it has been placed. We can check on the status of your order for you. If you'd like us to do so, send us a private message so we may work directly with you.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
Hello, Lexii537! Currently, there is no estimated time for a back ordered device to ship. An update is sent to you through email as soon as it becomes available.
Hello, This morning around 6:45 CT I ordered an iPhone 6s Plus and it said it was in stock. However, I've received an email saying that my order has been placed on back order? Why was I able to purchase this if wasn't available in the first place? And when will I be able to receive my phone, hopefully by Friday because this is just unacceptable.
Hello, @sosman. Thanks for reaching out to us. Let’s take a closer look. Please send us a private message with the Order Key.
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".