Forgot My Order Number

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Groupie

Forgot My Order Number

I ordered an iPhone yesterday but no confirmation email was sent, I even checked the junk mail. I don’t understand, they charged my card for it yet I have no way of tracking it.
32 REPLIES 32
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Hi, Madisyngold! Here is your order ID number ek-bepp-935481748. Pleas let me know if there is anything else I can do for you.

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Groupie

I ordered a phone yesterday and I didn’t get a order number or any email and the money was taken off my card
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Groupie

I ordered a phone yesterday and I didn’t get any order number or email regarding my order and my money got taken off my card
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Agent

So sorry to hear about this experience, Fadeke4real. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message. 

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Accomplice

Same here I forgot my order number



































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Agent

Hi, @Ariana290. Thanks for reaching out to us. Do you have an account with us? If yes, did you log in online before placing the order? 

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Accomplice

Yeah I did! can you private message me?
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Accomplice

I'm worried because I didn't get an email for the tracking or anything like that, nothing from boost..
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Agent

@Ariana290. Unfortunately, we can't send you a private message unless you send us one first. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

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Accomplice

Okay i'll do it right now!