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So sorry to hear about this experience, Fadeke4real. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.
@Ariana290. Unfortunately, we can't send you a private message unless you send us one first. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".