Hey there @DanielCillen. We're sorry to hear you've such experience at one of our stores. Most of our Boost Mobile stores are independently owned and operated, did you try to visit the store, and explain the situation? How long is it that you purchase the device?
When you purchase the device from our website includes:
- EarPods with Lightning Connector
- Lightning to USB Cable
- USB Power Adapter
We assume the same applies, when the device is purchased at the store. But, in this case you need to process the claim with the store.