I want to return my ordered Iphone XR. The day I received it I immediately submitted an online return form with my order number. After you submit the form it tells you that you will get an email from the "care team". I never got one and I checked my junk and spam folders. I called customer service twice. One representative told me I would be called back and an email would be sent to me within 24 hours. No one called me back and I received no email. The second representative told me to send the phone to this address:
Virgin Mobile, 1451 Allpoint Court,
Suite 190, Plainfield, Indiana 46168
Is this the right address? I see that within the archives someone asked about this address and they were told it was wrong /t5/iPhone-Archives/what-address-to-return-iphone/td-p/8672
I also see people mentioning RMA order numbers and how its imperative to have one in order to get refunded. I never recieved one and was never given one by any representative. I was just told to send the phone to that address. I want to make sure I am returning to phone correctly to avoid any problems in the future. According to your policy I have seven days to return this phone. However, all of this is wasting my time.
Hello, Beepity. You need an RMA number in order to return the phone back to us and get a refund. Please send us a private message so we can assist you.