Certified Pre-Owned i-Phone Warranty,

Agent

Re: Certified Pre-Owned i-Phone Warranty,

Hello, Upsetapplephone. We replied to your private message. Please check your inbox. 

Accomplice

Re: Certified Pre-Owned i-Phone Warranty,

7 hours on the phone with Boost. No resolution. Hung up on 4 times, passed off. Now they want to put us off for 24-48 hours. Please be careful when you consider buying and Apple Certified iphone from Boost. If they can do it to us, they can do it to you!!!!!!11

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Accomplice

Re: Certified Pre-Owned i-Phone Warranty,

Hello Community,
I just experienced the same run around. Took the apple phone to the apple store this morning. They said the order confirmation we have does not prove ownership?? The phone shows it was activated 2 years before we purchased it.??
We called Boost and asked for a receipt of purchase to provide apple, of course they cannot provide it. Boost says Apple should honor the documentation. We called apple warranty support and they tell us that the Apple Certified pre-owned warranty started when the original owner activated the phone??? So the warranty Boost said was on the phone which I paid extra for expired 1 year before I purchased it? We have been on the phone for 6 hours today working on this?? We bought the phone in Dec of 2018, the original owner activated the phone in 2016. MY warranty was expired when I bought it.?????????????????????????????????
This is fraud.. Please respond to this post if you have the same issue

We did the whole private message thing with no resolution. Boost customer service gave up and put us off for 24-38 hours. Now we are paying for a phone that doesn’t work right, Lost a Saturday afternoon with my family, and paid extra for a warranty that doesn’t exist.

Please, Please, Please, be careful when considering buying an I-phone from Boost. If they can work us over, they can do the same to you.

Agent

Re: Certified Pre-Owned i-Phone Warranty,

Hi there Upsetapplephone. Please send us a private message with the solution the manager through customer service provided. Victor21

Enthusiast

Re: Certified Pre-Owned i-Phone Warranty,

I’ve been dealing with a similar issue since last December. Bought a “certified preowned Iphone 6s” from Boost. Immediately noticed battery issues with it. Called Boost and got passed back and forth from CS to their insurance carrier - who kept saying they don’t cover “certified preowned” and the whole “pass the customer atound until they give up” loop starts again. Fast forward to now. Been having random shutdowns on it so I took it into Apple and guess what they said?? The one year Apple warranty starts when Boost bought it from Apple. My “one year warranty” ran out 220 days ago. I haven’t had the phone but 10 months so technically the warranty ran out 145 days after Boost sold me the phone. That is some shady business on Boosts part. That information needs to be disclosed at the time the phone is purchased. This is 100% false advertisement from Boost. It may be time we consumers ban together and make this a bigger legal matter. So I had to pay for a new battery because of this shady business. I don’t know where the confusion lies between Boost and Apple but the customers are the ones that are losing here.
Agent

Re: Certified Pre-Owned i-Phone Warranty,

Hi there Jerin. This does not sound right and we would like to look into it. There must be some confusing between the Certified pre-own and the pre-owned phones. The pre-owned phones only comes with a 90 days warranty. Please send us a private message and we will look into it. Victor21

Enthusiast

Re: Certified Pre-Owned i-Phone Warranty,

Done
Agent

Re: Certified Pre-Owned i-Phone Warranty,

Hi. Please remain with us through the private message. Thank you. 

Groupie

Re: Certified Pre-Owned i-Phone Warranty,

i warn anyone getting a used iphone to not get it because when spring started the used iphone 7 deal about 80 to 90 % of the phone were defective in some way. never buy a used phone of any kind

Groupie

Re: Certified Pre-Owned i-Phone Warranty,

you would have to call 1-844-534-3099 for the warranty i strongly suggest no one ever buy a used iphone i have never seen a used iphone work properly. the reason for this is in the apple software. when i phone is repaired or tamperwed with the software basicly makes the phone malfunction in many different ways and apple with refuse to help you. and this is coming form a former apple employee