(This seems to be a recurring problem!)
Ordered a new iPhone, received Saturday. Yesterday I went on the Virgin Mobile website and attempted to activate the new phone and switch my number. Attempted MULTIPLE times, it froze at the 'choose plan' option. Finally I was looking at the new phone's settings, and it appears I was sent a phone that is intended for SPRINT!
What is the solution? Can my new phone be remotely fixed so that I can activate it with Virgin Mobile, or will I need to have a new phone sent that is correctly configured for Virgin Mobile?
This has been a frustrating and time-consuming issue.
I am having the same issue. I have tried to activate my new phone 4 times and it comes up w/ the message below each time. The problem is I can't call to activate my phone because my cell phone currently does not have service...Please let me know how I should proceed.
Hello schornb. Thanks for reaching out to us. It is our pleasure to assist you. Please, send us your device's information in a private message, so we can figure out what is going on with the activation. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25
Hi there, calrobnicash. Thanks for contacting us. We're sorry for the inconvenience with the activation.
Please, send us a private message with the IMEI or DEC, and the phone number and PIN if you already have an account.