Cannot make or receive phone calls

Accomplice

Cannot make or receive phone calls

My mother has an iPhone 6 and cannot make any phone calls, she can only receive. Problem started today and she has rebooted the phone. What is the next step?
3 REPLIES 3
Agent

Re: Cannot make or receive phone calls

Hey there! Definitely want to look into this for you. What happens when you try to make a phone call? Do you get any errors?

Accomplice

Re: Cannot make or receive phone calls

She says she keeps getting a weird message that mentions Verizon Wireless.
Agent

Re: Cannot make or receive phone calls

That could mean that the phone is currently outside of our coverage area, or that it is not activated. Please send us a private message so we may take a closer look.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.