Cannot make or receive phone calls

[Kellykc]

My mother has an iPhone 6 and cannot make any phone calls, she can only receive. Problem started today and she has rebooted the phone. What is the next step?

[EdmundM]

Hey there! Definitely want to look into this for you. What happens when you try to make a phone call? Do you get any errors?

[Kellykc]

She says she keeps getting a weird message that mentions Verizon Wireless.

[EdmundM]

That could mean that the phone is currently outside of our coverage area, or that it is not activated. Please send us a private message so we may take a closer look.

You can send a private message by clicking on my name, then selecting the message option from the profile page.