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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Can't swap to iphone

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Accomplice

Can't swap to iphone

I just purchased a new iphone 11, but when I type in the IMEI it says "This device is not eligible to swap."  Help!  How do I get my service back?  The SIM is in the new device.  

 
4 REPLIES 4
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Agent

Re: Can't swap to iphone

So sorry about the trouble! Can you please send us a private message with the details, so we can work through this? 

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Accomplice

Re: Can't swap to iphone

Boost support is trying to tell me a brand new iPhone 11 IS NOT COMPATIBLE WITH BOOST!!  The problem is they sell the same phone.  Something isn't right here!

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Accomplice

Re: Can't swap to iphone

https://www.boostmobile.com/phones/apple-iphone-11.html

 

Here is the exact phone I have.  The only difference is MINE IS UNLOCKED!

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Accomplice

Re: Can't swap to iphone

They’ve decided that they are not allowing the Unlocked and Sim free phones purchased from Apple. I feel bad I work for Apple and when customers tell us they have Boost we sell them the unlocked phone only to come on here and find out that they can’t even use it. These phones are not cheap!!!! Boot is full of it!!!