Hey there, @chaaless! Thanks for being part of our Boost Mobile Community. Please send us a Private Message with the MEID Number, SIM Card number, Phone Number and PIN so we can help you.
Note: For you to send me a Private Message you'll need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
Really sorry to hear about this, @RKent67. Let’s check this thing out. Can you please shoot as a private message with your phone number, PIN, device IMEI and ICCID (SIM card numbers) so we can take a closer look?
Note: To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".