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Hello @acb123lol. We apologize for the inconvenience. Would you please be so kind to send us a Private Message, so we can further assist you?
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
I'm having a similar problem, but I want to swap my old phone service to my new phone. Both phones are active, so do I cancel the new phones service and then do the swap or is their a cleaner method?
P.s. My dad bought the phone and put it on a new service instead of just buying the phone so I could swap it...