Can’t swap device

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Groupie

Can’t swap device

I’m trying to swap my new iPhone for my old one, but it says that my new phone is not eligible for swapping.Now I can’t call out of my new phone or my old one.
1 REPLY 1
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Agent

Sorry to hear about this experience, Kaitlyn17. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, please click on any of the social care agent's user names and select the option, send this user a private message.