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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Can’t swap device to sprint phone

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Newbie

Can’t swap device to sprint phone

I bought a sprint iPhone 8 plus and when I took it in to the boost store they told me that it isn’t compatible yet and to call customer service to get an exact date for when I can get it activated and when I called it kept hanging ip saying I was calling about the phone I was using when I wasn’t. I’m just trying to get this phone that I spent my whole hard earned paycheck on activated. It’s really dumb that even though boost mobile is a sprint company I can’t use a phone from Sprint on boost mobile. If I can’t get this resolved I’m considering leaving boost for good.
1 REPLY 1
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Agent

Re: Can’t swap device to sprint phone

Hey there @Aaron_R1105 We'll be more than happy to assist you! Would you please send us a private message with the next information?:

 

- Phone Number, and PIN.

- Device IMEI

- SIM card number

 

Note: For you to send a me a Private Message only need to click on my username, which will  take to my profile, once you're there on the right side of the screen you will see the  option to send me a Message.

 

~JoyP.

~ Joy P.