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Boost Community is undergoing maintenance and is read-only. For assistance, please visit boostmobile.com/contact-us. To manage your account, go to your My Boost app.
Boost Community is undergoing maintenance and is read-only. For assistance, please visit boostmobile.com/contact-us. To manage your account, go to your My Boost app.

Can't activate new iphone SE - says IMEI number invalid

Groupie

Can't activate new iphone SE - says IMEI number invalid

I have a new, unlocked iPhone SE. Trying to activate it, it says the IMEI number is invalid.
Help!
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3 REPLIES 3
Agent

Hey there @SuzieQuize Thanks for reaching out to us. Did you verify on our website, if the device is compatible with our service? Link: https://www.boostmobile.com/bring-your-phone.html?intnav=TopNav:Phones:BringYourPhone.

 

~JoyP.

~ Joy P.
Groupie

I get the message:
"Please try entering your device ID again and be careful to enter the numbers correctly. If you continue to get this message, please visit a Boost store near you."
Newbie

If you're using a cellular data connection, connect to a reliable Wi-Fi network instead.
If you get an error message on your iPhone that says the activation server is temporarily unavailable or cannot be reached when trying to activate, wait a few minutes, then repeat the steps above.
If you still can't activate your iPhone, try again using your computer instead. Here's how:

Make sure that you have the latest version of macOS or the latest version of iTunes.
Check that your computer has an Internet connection.
With the cable that came with your iPhone, connect your iPhone to your computer. Locate your device on your computer.