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Hello, ShannonAlcorn. Thanks for contacting us. To assist you further, please send us a private message with your phone number, PIN, the IMEI of the phone you'd like to get unlocked, and an email address.
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Unfortunately, we don't have access to emails through this channel. The option to send a private message should be located on the right side of the screen after you click on the agent's name. We've received your message. We'll continue the assistance in private.