Brand new unlocked iPhone SE activation

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Accomplice

Brand new unlocked iPhone SE activation

Hello, 

I purchased a brand new unlocked iPhone from Costco.

However I am unable to activate it.

I tried online and spoke to two different customer support agents but to no avail. 

I don’t understand why I can’t activate it. It’s clearly not the phone so it has to be a technical issue with Boost computer system. 

10 REPLIES 10
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Agent

Hi there, ftbotc. Thanks for contacting us. 

 

What did the support agents and the website say about it? 

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Accomplice

Hi jalopez81,

thanks for the quick response. I just tried the website again and the exact message is

This device is not eligible to swap

 

The agents said my phone was not compatible. 

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Agent

And what about the website? 

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Accomplice

I mentioned in my last message 

 

I logged in to my account, clicked Swap Device, entered my imei number and got this exact message 

 

This device is not eligible to swap

 

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Agent

Unfortunately, if the device is not eligible/compatible with the network, it cannot be activated. 

 

We're sorry for the inconvenience.

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Accomplice

That’s what I’m trying to understand. 

What’s the technical reason? It doesn’t make sense in 2020.

I believe there is a technical snafu and I’d like to escalate this issue to the technical team 

 

Can you do that please?

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Groupie

I’m having the same problem with a iPhone SE i bought from the boost mobile site
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Agent

Sorry, we don't have the technical details. If the phone is not compatible, it simply cannot be activated. 

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Groupie

I bought the phone from the boost mobile site not a third party provider