BoostUP! Email not being honored.

Newbie

BoostUP! Email not being honored.

I received an email from Boost today stating that I could get the iPhone XR for $1 down and $33 per month for 18 months. I tried to order online, went to the store, spent an hour on the phone with customer service and another hour in a chat with customer service. No one will honor this, and I do not feel this is right. Has anyone else had a similar issue? I’m so disappointed in the customer service that I’ve received.
3 REPLIES 3
Agent

Re: BoostUP! Email not being honored.

Hey there, Naenae! A customer who is deemed eligible for the BoostUP! program does not necessarily meant the customer is approved for BoostUP! Let's do some investigating. Please send us a private message with the account phone number and pin code. 

Newbie

Re: BoostUP! Email not being honored.

I know for a fact I am eligible. I have been for a while. I received the email (which I still have) stating clearly that I could get the iPhone XR for $1 down.
Agent

Re: BoostUP! Email not being honored.

Understood. Please send us a private message with the account phone number and pin code.