Boost just sent me this private message. "Thank you for the information. We have confirmed you're trying to bring an unlocked iPhone 11 that is not from our Boost Mobile network. Unfortunately, that device is not compatible for bringing to our carrier. We truly apologize. "
There is no difference between the devices. One is locked and one is unlocked. Is Boost's new policy that devices must be locked to their network to be on Boost?
We understand your frustration, @regularjoe84, & we apologize for the inconvenience! A phone designed for one network is not compatible with another network merely by unlocking it as there are other checks that would block it from being compatible (such as if the phone was previously reported lost or stolen). Due to this limitation, some phones aren't compatible.
I don't mean to burst your bubble on this, but that's just factually NOT TRUE. The phone you sell for $599 after the 1 year period IS IDENTICAL to the phone I am trying to add to your network IN EVERY RESPECT.
It is a COMPLETE AND TOTAL LIE TO CALL THIS A COMPATIBILITY ISSUE. Boost made the decision to not allow UNLOCKED iphone 11's on their network. It's fine if that's the decision Boost is making, but it's BOOST MOBILE'S decision. It is not an issue with the phone.
If it's an issue with the phone, cite the part of the specification that's different from my unlocked phone and the one you are selling?
Let me let you in on the punchline. You can't because they are IDENTICAL except your phone is locked to the boost network.
Man I guess just lucky I have had Boost since Nextel chirp days and have been satisfied. I love my 4 lines 100 bucks family plan with unlimited talk, text, and 30gb hotspot. Man really do hate people unhappy, but I guess they could of clearly defined policy of not allowing unlocked phones. I always get mine from Boost, so never had this issue but I'd be mad if paid money for phone and then couldn't use it on their network.
I can deal with Boost's janky website, not great customer service and so-so coverage because their rates are good and the service is open. I (and my family) have been a customer for years. I would have gone on indefinitely as a customer. Now, after finding out my new phone unlocked, 100% network compatible phone is not allowed on the network, I'm gone (within 24 hours). I hadn't researched competitor prices but I see I can get a better rate with another national carrier.
Boost, the executive in charge of making this decision should be fired.