Boost mobile wont unlock phone even though its been 12 months

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Groupie

Boost mobile wont unlock phone even though its been 12 months

i bought my iphone 6s from boost mobile in may of 2019 but last january the phone stopped wprking so i went to the apple store and they gave me a new one. They told me i had to go to boost so they could activate it so i went but thet activated it as if ir were a new phone being bought. I didnt know this untill now. Im trying to get the phone unlocked to switch to tmobile and ive called 8 times and each time they tell me they will unlock it and to wait 2 days but it never gets unlocked. Is there anything i can do to get it unlocked?
3 REPLIES 3
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Agent

Sorry to hear that, @Luis6653. Please send us a private message with the case number so we can take a closer look.

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Groupie

I have a case number. I have 5 other ones if you need them

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Agent

We need the information via private message as we're unable to discuss private account information publicly.