Hey there @ortizamber. Thank you for bringing this up to our attention. We sincerely apologize for the difficulties you're experiencing. Would you please send us a private message including the order number, phone number and pin, if you have an account with us?
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.