Boost Mobile Swapped My iPhone Xs Max Yet No Service

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Boost Mobile Swapped My iPhone Xs Max Yet No Service

I see on my account that Boost Mobile swapped my iPhone 6 to my new iPhone Xs Max. However, there is no service. And on top of that my box didn't contain the SIM code required for activation. So now I've got no cellphone to use because my iPhone 6 is going dead on me (all kinds of problems related to a dying cellphone).

 

No where in the purchasing of my iPhone Xs Max did Boost Mobile state that it was not covered by their service plans. I would've purchased my new iPhone elsewhere had I known that you didn't cover it.

 

Is my cellphone considered unlocked now? How do I get the activation SIM code? Nothing in the box. I checked everywhere and on every printed item received from Boost Mobile.

 

Also a major complaint. The shipping label/receipt underside is completely unreadable even with a lighted magnifying glass. It reads like bar code rather than words.