Bad IMEI Number

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Bad IMEI Number

Has anyone ever recived a Iphone with a already used IMEI number.
After 2 techs and a hour trying to config what should be a new apple 10s I was told by support the IMEI number was already in use and the only option I have is to return the phone.
When asked how this could happen he said it was already used, I am not sure if he was refering to the phone or something else.

After digging farther into the system I found.

IMEI is currently reserved for a Customer, either due to a pending port-in request or an Installment Billing loan, and cannot be activated for another Customer. Please try your transaction with another device.

Any thoughts before this phone goes back and I look else where after a very long time with Virgin?

Thanks

3 REPLIES 3
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Woah! That’s definitely not what we like to hear, DD1. Please send me a private message with your phone number , PIN, IMEI number and SIM card number from new device. 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

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Groupie

Unblock imei number
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Hi there! Sorry for the delayed response. Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".