Activation Troubles...

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Activation Troubles...

So I ordered a Certified Pre-Loved iPhone 6s and got it yesterday. I bought it with the "Inner Circle Plan" so it came with a sim card from you guys. I tried activating it online per the instructions (I'm switching my phone number over from a pre-paid verizon plan) and my phone still says "no service" 24 hours later as opposed to the 10-15 minutes it's supposed to take.

Anybody have any insight concerning this issue?

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i am also having trouble

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Also having activation issues after uprgading an iphone 6 to a 6S plus - existing phone plan, preloved 6S came with new sim installed. I just hae a spinning wheel on the activation screen?

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Agent

Sorry to hear that, @MaxT. We definitely want to look into this for you. Please, send us a private message with your phone number, PIN, IMEI and ICCID (SIM card numbers) from the iPhone 6S Plus. 

To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message". 

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I'm having the same issue and its been about 24 hours as well. I'm switching from AT&T

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Agent

Hi there wintersjordon95.  So sorry for this hassle; I'd love to help you with this ASAP. Please send me a Private Message with the IMEI/DEC of the phone so may take a look at it.