Activate new sim card

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Activate new sim card

My old sim card malfunctioned.

I need to activate the new one.

The email reply I sent 4+ hours ago about my case hasn't been responded to.

Facebook chat told me to call support. Again, I dont have a working sim so I can't call anyone. Then they told me they cant discuss account info on there. (Why do you have that as an option for support then?)

Hopefully someone on here can actually help me.

25 REPLIES 25
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Hi, I am also needing to activate my new sim card in the phone I already have but can't call to do so

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Agent

Hi there, @deltaalexander! So we can better help you, please provide us your number and PIN via a private message, also let us know about the SIM card ID (ICCID). Thank you.

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I recently just bought a Samsung Galaxy A10e from you guys and cant get my sim card to unlock either.  Any way someone could help me?

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Agent

Hi, zplatt. We are sorry, could you please clarify your request?

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Accomplice

I just received my new sim card today and am getting the same issues

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Don’t you fret, Crikey16! We’ll get you all sorted out. Can you please send me a private message with your phone number, PIN number, IMEI and SIM card number for the device?