7 Plus won’t make sound during a phone call unless on speaker phone

Accomplice

7 Plus won’t make sound during a phone call unless on speaker phone

I recently bought one of the refurbished iPhone 7 Plus phones from boost. Everything works great EXCEPT for phone calls. Whenever I make or receive a call, I only hear silence on the other end unless I put the whole phone on speaker phone. Normal videos also seem to work normally sound-wise. And the person on the other end can hear ME. What are the next steps? Is this fixable?
See more topics labeled with:
8 REPLIES 8
Agent

Re: 7 Plus won’t make sound during a phone call unless on speaker phone

Sorry to hear that, Justalark. Please verify if the volume is turned all the way up. While on a call, adjust the volume. Also, when you adjusted the volume during a call, did it identify as ringer or headphone?

Highlighted
Accomplice

Re: 7 Plus won’t make sound during a phone call unless on speaker phone

The volume is definitely turned all the way up. When I adjust the volume on the phone during the call, it doesn't register as ringer OR headphone. Simply "volume"

Agent

Re: 7 Plus won’t make sound during a phone call unless on speaker phone

When did you purchase the phone? 

Accomplice

Re: 7 Plus won’t make sound during a phone call unless on speaker phone

Earlier this week. If here's no solution, I'll just have to swap it out, but I'd really rather not go to the trouble

Agent

Re: 7 Plus won’t make sound during a phone call unless on speaker phone

Can you please send us a private message?

Accomplice

Re: 7 Plus won’t make sound during a phone call unless on speaker phone

I'm actually not sure how to do that here....I've never used the forums before

Agent

Re: 7 Plus won’t make sound during a phone call unless on speaker phone

Follow these steps:

  • Click on the user name of the Social care agent. You will be taken to their profile.
  •  Click the "Send this User a Private Message" located on the right hand side. 
  • Type your message in the new window and click Send.
Accomplice

Re: 7 Plus won’t make sound during a phone call unless on speaker phone

Thanks!