Solved! Go to Solution.
Hi there, @darthredraider! We apologize for this experience. Definitely want to look into this for you. Please send us a PM with your number and your Virgin Mobile PIN.
To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".
That doesn’t sound good at all. So sorry about this, @Alasilv0714. Please send us the details via private message, along with your phone number so we can get this thing resolved.