1x ongoing issue

Groupie

1x ongoing issue

My phone has been stuck on 1x since Sat Aug 18, 2018. It happened around 11:30am - 12:00pm. I have called everyday since then & each time I speak to someone, I am told to "power on & off"; turn off Wifi, turn off Bluetooth. Restarted my phone settings multiple times. After each time I call, my phone flashed LTE & I get a flooding of VM's. Txt messages & notations.  I have also had mixed information as to why I do not have service in my area. The coverage map shows "best" service right now when I pin point my location.

 

I would just like to have the issue fixed.

3 REPLIES 3
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Agent

Re: 1x ongoing issue

Hi there, betina11. Thank you very much  for contacting us.


We're sorry for the inconvenience with the service. Could you send us a private message with your address to check the coverage?

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Groupie

Re: 1x ongoing issue

Hi @jalopez81

I sent you the information you asked.... REALLY over the fact you are the 5th person to "tech" this issue.

 

I would really just like it to be fixed.... Seems to happen A LOT to Boost customers

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Agent

Re: 1x ongoing issue

Hi, betina11. Thanks for contacting us. We'll continue assisting you in private.