Hi Tesla71! We may be able to activate those devices. You can confirm their compatibility using the MEID in this website http://boost.co/2pyP16x. You would need to take the devices to a store to have them added to our systems. Once they do, they can also help you to add them to your plan.
Hi there, Cwgirlcrzy! He needs to use the SIM card that came with the new device. The device information has to be updated in the account. You can swap the device through the online account, please visit https://myaccount.boostmobile.com/?INTNAV=TopNav:MyAccount Go to the Device and Support Tab - Swap Phone:
1.Click Swap Phone.
2.Enter ESN, MEID or IMEI.
3.Confirm ESN, MEID or IMEI.
5.Review Changes and click Next. ◦ Success page displays.
If there’s anything else that we can do for you, let us know.
Thanks for the thorough answer. As I mentioned, I can communicate to the device folks, see if this is a known issue and/or if a fix is in the works. These things can take some time, so I don't want to make promises or set an expectation that it'll be fixed tomorrow or even next week, but I'll have it looked into.
I appreciate you marking my answer as the solution, but I'm going to unmark it. I just don't want anybody else who is having the same problem to come in, thinking we had fixed it in this thread and then be disappointed. If we DO find a fix, man, go ahead and mark away