Good afternoon, @BlasianBeauty.
We understand your frustration because of the inconvenience you went through. We'll do our best to resolve this in a timely manner. Would you please be so kind to send us a Private Message, so we can further assist you?
~ Joy P.
BoostTV add on does use your data allotment.
"Does streaming video via boostTV™ use my Boost Mobile high speed data allotment?
Yes, watching boostTV™ video content will use your plan's monthly high-speed data allotment."
"What happens when my high speed data allotment is exhausted? Can I still continue watching boostTV™?
After your applicable monthly plan data allotment is reached, access to data continues but data speeds (including video) will be reduced to 2G speeds for the remainder of your plan cycle. Speeds will be restored at the beginning of your next monthly plan cycle. You will still be able to continue watching boostTV™ via wifi without any limitations. You can upgrade your Boost Mobile plan to get a larger data allotment to continue watching boostTV™ on the go."
Hello Laurie. As soon as you get your Boost Mobile SIM card, you will be able to activate the device on your account selecting the "I am a current customer and want to swap devices" option here at https://activate.boostmobile.com/primary/activations-home.
Hi, @Marc_25! Thank you for reaching out. Yes you can! We can help you complete a Port-in, by switching your current T-Mobile number to Boost. Be aware we currently have an in-store promotion where you can receive a free phone when switching to Boost. You can visit the nearest Boost store in your area for more info. Thank you.