We're sorry to know that you're experiencing this issue. We'll be happy to assist you. Please send us a private message with the following information:
- Phone number
- Account PIN
- IMEI of your new iPhone
- ICCID of the SIM card
Changed family plan today and now there is a credit on a line that is not the primary. Need help to have it used for billing as this is a credit in error
That's the limit established by Sprint for prepaid accounts. We don't have access to specific details about this matter for security reasons, but we can tell you that these limits are in place for your protection against fraud.