Thanks for the information. Let's get this thing worked out. Please power off the phone, remove SIM Card, and gently wipe if off with a soft cloth. Then, follow the steps below to reprogram the phone:
- Go to settings and make sure that the Wi-Fi is off and the Mobile data on.
- Dial ##72786#
- Phone will turn off, then back on.
- Preparing Network will appear briefly at the top of the screen. Hands Free Activation displays.
- A confirmation message appears after the Hands Free activation is completed
- Checking for "PRL update” message appears.
- The device will reboot.
- The phone will check for firmware update. "No Firmware update is available" will display.
If the problem still persists, please send us a private message with your phone number, account PIN, and address so we can review this further.
I tried to follow the steps as best I could but the phone would not allow me to modify the mobile data settings. I followed the rest of the steps but after the phone restart it did not show Hands Free Activation nor did it show the PRL Update or the Firmware update messages and the problem persists.
Hello, @delChavo. Thank you for stopping by. Please send us a private message to better assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M.