First, I realize there is another post regarding a ZTE phone with missing Voice mail notifications. This is a slightly different problem.,
I swapped phones with my daughter. She had an HTC I had the ZTE. We swapped. Later she bought an Iphone. I started having some freezing issues with the HTC, So a few weeks ago I swapped back the the ZTE and put the HTC away. No problem with transferring the number, but I have stopped getting voice mail notifications. when I open the voice mail menu, her number is displayed there rather than mine. How do I fix this issue?
Hi there! Sorry to hear that. We’d be happy to help. Are you referring to the Visual Voicemail or the regular voicemail?
If visual voice mail is where the voice mail is shown as a text, then no, just regular voice mail. If visual voice mail is where each voice mail is shown separately in a list, which you can then select and play them if you want and in the order you want then yes. I thought it was strange when someone called, left a message, I heard the message notification but when I went into the voice mail icon, it showed no voice mails at all. Hit the menu option top left and there I saw my daughter's number instead of mine.
Please try the steps below:
1- Go to the keypad and enter ##72786#
2-When SCRTN is change to factory default value for DSA message appears, select Yes. ◦
3-The device power cycle. ◦Allow the hands free activation to begin automatically.
4- After PRL is updated, select OK.
5- Select OK if there is a profile or firmware update. ◦ The device power cycles again.
*When it powers on, data services have been reset
Hi there, ruthkoontz! Please try going to Settings > Apps > Look for the voicemail app > Then select "Clear data". Let us know if the issue persists after that.