Hi, @creash It seems this was an issue with the last update the device received. The last information we received from ZTE was that they opened a ticket to fix this, but up until now we haven't had other feedback. See this thread where the community moderator informed of this to ZTE community members.
Yeah. I've called boost mobile at least half a dozen times trying to get the problem fixed. Problem is, half of the support people I talked to don't know that it's a known issue with ZTE phones, so they keep having me do the same things over and over, that don't work. Today, one finally patched me over to ZTE tech support. They said all they will do is have me mail the device so they can repair it. As soon as I told him that it's an issue with ZTE phones generally, not just my device,, he hung up on me.
Yep. Getting up for work at 5:30 in the morning when you have been getting the same text over and over till 2 a.m. really sucks. And I'm a manager, so I have to have my phone on in case something goes wrong and one of my employees has to call me. Boost can't/won't fix the problem. Most of the tech people don't even know that it's a ZTE issue, so you're calling and doing the same steps over and over, and they don't listen when you tell them that you've already been through these steps half a dozen times and they don't work. And they don't give a crap about their customers, because if I were Boost, and there was a known issue with zTE phones that ZTE won't fix, I'd stop selling ZTE phones immediately until they did fix it. But they get their money so they don't care.
I can see you all pulling your hair out over this and I know it's a ZTE problem known throughout every carrier but...
The "short term" workaround that really seems to work is go to Google play. Find and install Android Messages. Set it as your default message app. I know it sucks that you should even have to but seems anything to lower your stress level would be worth it...
Android messages is a Google program, so no ads and fairly trustworthy. I seem to recall this being mentioned before but maybe it got lost in the ether..
Android Messages already is my default message app. So yeah, that doesn't work. Instead of repeatedly giving solutions that don't work, why don't you tell ZTE that you''ll stop selling their phones until they get the problem fixed? Might pressure them into fixing it.
I don't work for Boost mobile nor am I affiliated in any way. Don't work for ZTE either or ever owned one of their phones.
But I did/do see a lot of "activity" about ZTE on the major forums. I.E. xda developers, Android central and even Reddit.
This does seem to be a ZTE problem in general, not a specific Max XL problem.
Changing the default app does seem to help the majority of users.
Your mileage may vary.
Sorry to hear that, Reesah. You can try using a different messaging app. You can download them from the Google Play Store.