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So you want me to PM and give me the same spiel like everyone else did when this happen when I first charge my phone? Once your phone has a logo you fully take full responsibility of what happen to the phone. You except me to go out and find or ship my phone out to ZTE which doen't even exist in Houston? If the phone is locked to your network I blame you for not fixing the matter and start telling all these BS. 9 days without any phone and still charge me for 9 !@#$% days plus $57 paid cash!!!! NOT a single one of you gave me a confirmation number about the issue I had.
I don't care about my personal information anymore!!! I got screwed over by too many people since Hurricane Harvey. They can take my life if they want. I wouldn't care less.
Phone call "let me transfer you to our insurance"
Phone "Let me transfer you directly to ZTE"
Retail "You have to take it ZTE since you don't have insurance for the phone and its past 7 days"
Boost Mobile site "We recommend you to contact your phone manufacturer ZTE at 877-817-1759 since they can best handle this type of issues with the phone hardware."
Facebook ".... You can either contact the insurance customer care center 844-534-3099 by dialing , or the warranty number at 1-877-817-1759...."
Email "..... If 7 days has passed, you may contact your handset
manufacturer ZTE for handset concerns. Boost devices are covered by
warranty up to a year. You may reach ZTE at 1-877-817-1759. ZTE agents
will help determine if the phone is eligible for a warranty repair, if
not, the customer will be required to pay all parts, shipping, and
labor charges for the repair or return of the phone. ....
Just like that get ignored and taken my money. I only used it for 2 days and no help from no one. Not a single person. Telling me calling people when I dont even have a phone.
To everyone who is reading this, 2 decades ago phone weren't lock to any network and you were able to use any phone you choose. Also you get to choose your provider. So if their was something wrong with your phone you had to take it you the phone company that built it. When you have a lock phone this changes everything. It mean that the company like boost mobile take full action if anything wrong with your phone.
Good luck get any help from them. They won't help you even if you tried. They are nothing more than a resale store not an official store. Their service are from sprint and they trying to tell sprint to merge to T-mobile because they know if they didn't their business why go down.