Unable to receive or make calls

Highlighted
Groupie

Unable to receive or make calls

Unable to receive or make calls iphone7
6 REPLIES 6
Highlighted
Agent

 Hi there Kacywacy1. Thank you for contacting us. When did this issue start and have you made any recent changes to your account? victor21 

Highlighted
Groupie

It started approximately a 10pm on Friday 10.16.20. . I did recently change plans, but it worked. Also my phone is LTE iphone7. I have reset the network and entered ##873283#, by no success. Ty for your help.
Highlighted
Agent

Hi there! Has your device sustained any physical damage (wet, dropped, broken, etc..)? 

Highlighted
Groupie

My screen is in need of repair after being dropped a few times but not recently.
Highlighted
Agent

In that case the phone can not be guaranteed to work anymore. We recommend replacing it. You can find our current offers on new devices clicking here.

Highlighted
Groupie

Thank you for the detailed response.