My phone has not held a charge for days. I have three working charges. I can't make any calls. I have a 2 year old in daycare. I am her only emergency contact, Now my buttons aren't working and the phone just shuts off even when on the charger. I pay $7 dollars a month for what. Alex D told me to contact insurance. I did this is not an insurance issue and now he is telling me contact manufacture by phone when he knows I can't call, and he knows that my phone shut off on the charger while emailing him. I hate your company. I will blast you all over social media. I actually already started. just send me a working phone.